• FAQs


Q. What do I need to provide each day for my child?

A. We ask that parents provide their child with nappies, wipes and any creams used regularly. You can bring these things in daily or alternatively you can bring packs in which we will keep at nursery.

We also ask parents to provide us with formula milk. For young babies, parents must also supply them with solid foods also. Once parents feel their child is ready then children can have nursery lunches which we will mash, blend or chop into appropriate textures for the children.

During summer months, we ask parents to provide us with a sunhat and sun lotion; these can be kept at nursery or put back in their bags to take home.

During winter months, we ask parents to provide us with wellington boots, warm clothing and a waterproof coat so that the children can still explore and enjoy the outdoor environment.

We ask all parents to put some spare clothes in their child’s bag each day, as sometimes children may need to be changed during the day.

Q. How and when do I pay my fees?

A. Fees are due on the 21st of each month in advance through a variety of methods. There is no reduction in fees for any holidays taken, sickness or other absences.

You can pay by cash, cheque, childcare voucher, bank transfer or using a credit or debit card at the nursery.

If paying by voucher or cheque we ask that parents allow time for them to clear, so that payment is received by the 21st of each month. Late payment charges can be applied to accounts if payment is not received on time.

When a child starts nursery an invoice will be raised until the 20th of the month to bring you in line with our normal invoicing on the 21st of the month.

Q. What happens if my child becomes ill whilst at nursery?

A. If your child becomes ill at nursery then a member of management will assess the needs of the child and contact the parents/ carers. Depending on the severity of the illness the nursery may ask the parents to come and collect the child as soon as possible.

In other instances, the nursery may contact the parents to let them know that they have a slight temperature, for example, and that they will be monitoring the child closely to assess whether further action is taken. The nursery will always give parents a courtesy call to allow them time to plan getting to the nursery or arranging to leave work early.

Q. Can I bring my child into nursery if they are unwell?

A. Busy Little Bees reserves the right to refuse entry to any child who we believe is not well enough to attend the nursery.

The manager will assess the needs of children individually and will assess the impact on the other children and staff in the setting before making a decision.

Q. How does the nursery help children to settle?

A. Busy Little Bees will support children and families during their time at nursery and ensure that all children are supported during their first visits to nursery.

Every child will be invited to settling in visits to the setting, where we aim to gradually get the children used to attending nursery and being away from their primary carers. Settling in visits will be arranged by the nursery with the parents and we take into consideration each individual child. Some children settle very quickly where others need extra time and support.

During each child’s first visit to the nursery, we ask that a parent or carer stays with the child to ensure that they feel settled in their surroundings. The first session is kept to around an hour, to ensure that children do not get overwhelmed by their initial visit. During this session the child’s key person will work with the parent and child to gather information about their likes and dislikes, routines and development.

The key person will then liaise with the parent to book the further settling in sessions to ensure that each child feels safe and secure whilst at the setting.

Q. Do I have to pay a deposit?

A. A holding deposit of £150.00 is required prior to your child starting of which £100 will be held on your child’s account and is refunded off your child’s last month’s fees.

The deposit is non-refundable should your child not start nursery.

Q. What do I do if I need to cancel or change my contract?

A. Busy Little Bees requires one months notice in writing to change days or terminate a contract.

We ask that parents liaise with the nursery manager regarding any changes to the nursery contract.

Q. Can I swap my contracted days as a one off?

A. We do not swap contracted days.

If the nursery has the availability to offer extra sessions then you can book this with the nursery manager.

Extra sessions are usually invoiced for separately and we ask that parents pay for them on or before the extra session attended.

Q. Do I receive any discount if I have 2 children attending the setting?

A. Busy Little Bees offers a 15% discount on the eldest child’s fees should two or more siblings attend the setting.

Q. Does the nursery except childcare vouchers?

A. Each nursery accepts a range of childcare vouchers.

Please speak to the nursery manager to arrange setting up childcare vouchers, as some require our registration number to set up the vouchers.

Q. Will the nursery support my child with potty training?

A. When children begin potty training, the child’s key person will liaise with the family to ensure that support is consistent at home and at nursery. We will ensure that every child is encouraged during this time and offer advice and tips to parents to help their child to master potty training.

We ask that parents supply the nursery with plenty of changes of clothes as sometimes; children will have more accidents at nursery when they first start to use the toilet or potty.

We will also use incentives for the children such as sticker charts if parents have found them to be useful at home. We ensure that children are praised when they are doing well with potty training and use resources such as bears and books to re-enforce their learning.

Q. If I have a complaint what should I do?

A. We encourage parents to speak with the management team should they have any concerns or questions. The nursery manager at each setting will always support parents and are on hand to deal with any concerns or queries.

The manager at Hall Green is: Lucinda Rumble
The manager at Sheldon is: Lianne Adams
The manager at Shirley is: Lisa Hayter

If any parent has a concern then please contact the nursery manager.

Q. What ratios do you follow within the nursery?

A. Here are the ratios that we operate by...

Under 2 years old: 1:3

2-3 years old: 1:4

3+: 1:8

Q. Do you cater for children with additional needs?

A. At Busy Little Bees we cater for the individual needs of each child in our care. Children will special educational needs and additional needs are supported to ensure that they are given the opportunity to progress and develop during their time at nursery. The individual needs of each child are assessed when they start nursery to see whether the support of any outside agencies would be beneficial to the child and family.

For children with medical needs, for example Diabetes, we ensure that all staff members are given appropriate training to ensure that we are able to administer medication safely to the children in our care.

For children who speak English as an additional language, we support both the children and families. We ask parents for any key words they use in their home language, display signs and labels in a variety of languages and work closely with the children to ensure that they are able to understand what is being asked of them.

Q. What festivals and religious holidays are celebrated at the nursery?

A. Busy Little Bees nurseries are inclusive settings.

We celebrate a wide range of festivals and religious holidays.Parents are able to offer suggestions or take part in celebrations at nursery.

During each child’s induction parents are asked whether there are any religious holidays which their children celebrate, we then ensure that we join in the fun at nursery!

Q. Will my 2 year old still be able to sleep during the day?

A. Children in all rooms are given the opportunity to rest and sleep during the day.

We provide the children with beds, fresh linen and any comforters they like to ensure that children are able to relax and rest whilst at nursery.

We follow the routines of children from home to ensure that there is consistency between the nursery and home. During their time at nursery we aim to help children to adapt to the nursery routine gradually.

Q. What will happen if my child needs medication whilst at nursery?

A. The nursery will only administer medicine which has been prescribed by the child’s doctor.

Parents are asked to complete a medication form to give the nursery permission to administer the medication.

If a child is on long term medication then a Health care plan will be completed by the parent to ensure that the correct care is given to each child.

Q. My child has specific dietary requirements, do you cater for them?

A. Our lunchtime meals are provided by Robinsons Caterers, who provide a full vegetarian option for the children.

With any specific dietary requirements we liaise directly with the caterers to ensure that meals are suitable for children with any dietary requirements. Parents can also contact the caterers directly to discuss specific requirements.

Parents must document accurately what their child’s specific needs are so that the nursery can ensure that all dietary needs are catered for during their time at nursery.

Q. Who are Ofsted and what do they do?

A. Ofsted is the Office for Standards in Education, Children’s Services and Skills. They report directly to Parliament and are independent and impartial. Ofsted inspect and regulate services which care for children and young people, and those providing education and skills for learners of all ages.

Ofsted inspect nursery settings to ensure that the nurseries are adhering to policies, procedures and the statutory guidance set within the Early Years Foundation Stage. They write and then publish reports based on what they assess at each nursery.

You can contact Ofsted in a variety of ways...

By telephone: 0300 123 1231
By email: enquiries@ofsted.gov.uk
By post: Ofsted, Piccadilly Gate, Store Street, Manchester M1 2WD

Q. What does the term 'key person' mean?

A. Busy Little Bees has a commitment to the key person approach of childcare. This means that our organisation and deployment of staff is centered on enabling close attachments to be made between individual children, their families and individual staff.

The key person ensures that children feel secure whilst at nursery and caters for their individual needs well. The key person should also be the first contact for parents should they have any questions or concerns.

During settling in periods the key person will support children and parents to ensure that they feel reassured during what can be an unsettling time for some children and families.

Q. What is the Early years foundation stage (EYFS)?

A. The EYFS comprises a set of Welfare Requirements and a set of Learning and Development Requirements, which must be followed by providers of care for children below 5 years old. The learning and development requirements are split into 7 areas of development:

Prime areas
Personal, social and emotional development
Physical development
Communication and language
Specific areas
Understanding the world
Expressive arts and design

As a setting, we ensure that children are provided with resources and experiences which link into these areas of development to ensure that children are given the opportunities to progress to their full potential.

Q. How do I claim my 15 hours funding for 3 year olds?

A. Every child is entitled to 15 hours free childcare per week during term time, from the term after they turn 3.

If your child already attends Busy Little Bees then we will automatically take 15 hours off your fees each week.  Some parents choose to add in extra sessions once they qualify for their funded hours, this can be discussed with the nursery manager. Additionally, some children only come to nursery for the 15 hours per week. Each nursery is flexible with hours to try and accommodate the needs of the children and families.

Each term a form must be filled out by the nursery and parents to claim for the funding. The nursery organizes this for the parents so all parents need to do is return the form to be sent off.

The first term when your child is eligible for funding, the nursery will request to see their birth certificate and a copy will be taken to keep on file.

Two year old funding criteria:-

From September 2013, some 2 year olds are eligible for 570 hours per year of funded early education.

All 2-year-olds who are looked after by their local authority are eligible.

2-year-olds whose family receives one of the following are also eligible:

> income support

> income-based Jobseeker’s Allowance (JSA)

> income-related Employment and Support Allowance (ESA)

> support through part 6 of the Immigration and Asylum Act

> the guaranteed element of State Pension Credit

> Child Tax Credit (but not Working Tax Credit) and have an annual income not over £16,190 the Working Tax Credit 4-week run on (the payment you get when you stop qualifying for Working Tax Credit)     


Q. How are my fees calculated?

A. The nursery is open all year round, but closes on bank holidays and for one week at Christmas. Parents are charged full fees for the week at Christmas and receive this back by not being charged for 5 bank holidays throughout the year. Nursery fees are  payable on a monthly basis and are due on the 21st of each month.  Invoices are raised for the number of sessions you child is contracted to attend during that period.

Q. Are the staff qualified and what checks are done to new staff?

A. The majority of staff at Busy Little Bees nurseries are qualified Level 3 and above.The remaining members of staff are working towards their childcare qualifications whilst working here.

When enrolling new members of the team, everyone is DBS checked to ensure that they are clear to work with children.

We also ensure that we obtain references from at least 2 previous employers. Extensive inductions are then done with all new members of staff to ensure that they fully understand the policies and procedures at each setting.